Oxio Speed Test

By utilizing Oxio’s Speed Test, you not only gain access to an instant snapshot of your internet’s performance but also receive valuable insights tailored to elevate your online experience.

With Oxio’s Speed Test, you can take a deep dive into the metrics that matter most. From download and upload speeds to latency and jitter, our comprehensive report delivers precise data that enables you to make informed decisions about your internet and troubleshoot any potential issues.

Oxio is a Canadian internet service provider that offers unlimited home internet plans in Quebec, Ontario and BC.

Oxio aims to be the first internet provider that customers actually like, by providing fair and transparent pricing, free installation, modem and router included, no term contracts, and excellent customer service.

Oxio also partners with Eero to offer the eero 6 router, which uses Wi-Fi 6 technology and has built-in features such as ad-blocking, parental control, and smart home hub.

Oxio Internet Technology

What sets Oxio apart is its unique network composition, combining coaxial cable and optical fiber. This powerful combination ensures a stable and uninterrupted connection, no matter the time of day. Whether it’s early in the morning or during peak usage periods, you can enjoy a smooth online experience at the speed of your chosen plan.

Let’s delve into the two technologies that make up the Oxio network. Coaxial cable, commonly used for television and internet connections, is known for its ability to transmit data reliably over long distances. It ensures a strong connection by using a central cable surrounded by multiple layers of shielding. This technology allows the Oxio network to reach even the most remote areas, bringing internet access to communities that may have otherwise been left behind.

On the other hand, optical fiber is a cutting-edge technology that uses extremely thin strands of glass or plastic to transmit data through light pulses. This advanced technology offers lightning-fast speeds and low latency, making it ideal for bandwidth-intensive activities such as online gaming, video conferencing, and 4K streaming. By integrating fiber into its network, Oxio ensures that users can enjoy high-speed internet without compromising on stability.

Now, let’s talk about FTTN technology. FTTN, or Fiber to the Node, is a broadband network architecture that utilizes optical fiber to connect to a neighborhood node, which is then linked to users via existing copper or coaxial cables. While FTTN can provide fast internet speeds, the actual speed experienced by users may vary depending on their distance from the central office.

During peak hours, when more people are online and using bandwidth, FTTN users may experience slower speeds due to the limitations of telephone lines. This is where the “lottery” analogy comes in. Just like playing the lottery, the speeds you get with FTTN can be unpredictable. Some days you may get lucky and enjoy high speeds, while other days you may face slower connections.

In contrast, Oxio’s unique network composition mitigates the drawbacks of traditional FTTN technology. By integrating coaxial cable and optical fiber, Oxio ensures that users can enjoy stable and consistent speeds, regardless of the time of day or the level of network congestion. This means you don’t have to worry about the lottery-like experience of FTTN and can rely on Oxio for a reliable and high-speed internet connection.

Oxio Internet Plans

Oxio Internet Plans in Quebec

10 Mbps Plan

Download Speed: 10 Mbps
Upload Speed: 1.5 Mbps
Ideal for up to 1 device at the same time
Price: $40/month

While the 10 Mbps plan may seem limited, it offers sufficient speed for basic internet activities on a single device. The cost breakdown shows that the price includes network expenses, logistics, hardware, marketing, payroll, and profit, resulting in a subtotal of $40 per month.

30 Mbps Plan

Download Speed: 30 Mbps
Upload Speed: 10 Mbps
Ideal for up to 4 devices at the same time
Price: $50/month

With faster download and upload speeds, the 30 Mbps plan allows for smooth browsing, streaming, and gaming on multiple devices simultaneously. The increased speed justifies the slightly higher monthly cost of $50.

60 Mbps Plan

Download Speed: 60 Mbps
Upload Speed: 10 Mbps
Ideal for up to 8 devices at the same time
Price: $53/month

The 60 Mbps plan caters to a larger household with multiple devices connected at once. This plan not only ensures faster downloads but also provides stable performance when many devices are in use.

120 Mbps Plan

Download Speed: 120 Mbps
Upload Speed: 20 Mbps
Ideal for up to 10 devices at the same time
Price: $63/month

For households with more devices and heavier internet usage, the 120 Mbps plan offers increased download and upload speeds for smoother online experiences. This plan is ideal for larger families or those who require faster internet for work or entertainment purposes.

200 Mbps Plan

Download Speed: 200 Mbps
Upload Speed: 30 Mbps
Ideal for up to 12 devices at the same time
Price: $75/month

With even faster speeds, the 200 Mbps plan supports a larger number of devices simultaneously. This plan is perfect for households with multiple members or those who engage in activities that demand high internet speed.

400 Mbps Plan

Download Speed: 400 Mbps
Upload Speed: 50 Mbps
Ideal for up to 16 devices at the same time
Price: $75/month

The 400 Mbps plan provides blazing fast download and upload speeds, accommodating a higher number of devices without compromising on performance. This plan is suitable for large families or households with extensive internet needs.

Oxio Internet Plans in Alberta

Similarly, Oxio offers a range of internet plans in Alberta to cater to varying requirements.

25 Mbps Plan

Download Speed: 25 Mbps
Upload Speed: 2.5 Mbps
Ideal for up to 2 devices at the same time
Price: $40/month

The 25 Mbps plan offers a basic yet reliable internet connection suitable for a small household with minimal internet demands. The affordable pricing makes it an attractive option for those looking for a cost-effective solution.

30 Mbps Plan

Download Speed: 30 Mbps
Upload Speed: 5 Mbps
Ideal for up to 4 devices at the same time
Price: $43/month

With slightly higher speeds and an increased device capacity, the 30 Mbps plan provides a balance between affordability and functionality. This plan suits households that require faster speeds for common internet activities on multiple devices.

75 Mbps Plan

Download Speed: 75 Mbps
Upload Speed: 7.5 Mbps
Ideal for up to 8 devices at the same time
Price: $49/month

The 75 Mbps plan is designed to accommodate a larger number of devices, making it suitable for families with a moderate internet requirement. This plan ensures consistent performance when multiple devices are connected simultaneously.

100 Mbps Plan

Download Speed: 100 Mbps
Upload Speed: 10 Mbps
Ideal for up to 12 devices at the same time
Price: $57/month

For households with higher internet demands, the 100 Mbps plan delivers faster speeds, allowing for smoother online experiences across multiple devices. This plan is especially suitable for activities that require speedy downloads or uploads.

150 Mbps Plan

Download Speed: 150 Mbps
Upload Speed: 10 Mbps
Ideal for up to 12 devices at the same time
Price: $71/month

With faster download speeds, the 150 Mbps

plan offers an upgrade for households that require faster internet for activities such as streaming, gaming, or remote work. The plan allows for a smooth internet experience, even with multiple devices in use.

300 Mbps Plan

Download Speed: 300 Mbps
Upload Speed: 15 Mbps
Ideal for up to 14 devices at the same time
Price: $82/month

The 300 Mbps plan provides lightning-fast internet speeds, ideal for households with a high number of devices or for those who require heavy internet usage. This plan ensures seamless browsing, streaming, and uploading across multiple devices simultaneously.

750 Mbps Plan

Download Speed: 750 Mbps
Upload Speed: 100 Mbps
Ideal for up to 20 devices at the same time
Price: $88/month

The 750 Mbps plan offers ultra-fast internet speeds, catering to the needs of large families or households with extensive internet requirements. With the ability to handle multiple devices and high-bandwidth activities, this plan ensures a reliable and enjoyable online experience.

1000 Mbps Plan

Download Speed: 1000 Mbps
Upload Speed: 100 Mbps
Ideal for up to 25 devices at the same time
Price: $90/month

The 1000 Mbps plan, also known as gigabit internet, provides the highest level of speed and performance. It is perfect for households with a high demand for internet and for users engaged in activities that require maximum speed and bandwidth, such as 4K streaming and online gaming.

Oxio Internet Plans In Ontario

30 Mbps

Download speed: 30 Mbps
Upload speed: 5 Mbps
Ideal for up to 4 devices simultaneously
Monthly cost: $48

75 Mbps

Download speed: 75 Mbps
Upload speed: 30 Mbps
Ideal for up to 8 devices simultaneously
Monthly cost: $50

300 Mbps

Download speed: 300 Mbps
Upload speed: 30 Mbps
Ideal for up to 14 devices simultaneously
Monthly cost: $79

1000 Mbps

Download speed: 1000 Mbps
Upload speed: 50 Mbps
Ideal for up to 25 devices simultaneously
Monthly cost: $85

When deciding which speed is right for you, consider the number of devices you have connected to your network and the activities you frequently engage in. Whether it’s browsing, streaming, gaming, or working, Oxio ensures there’s a perfect speed option to cater to your internet needs.

Oxio Internet Plans in British Columbia

25 Mbps

Download speed: 25 Mbps
Upload speed: 2.5 Mbps
Ideal for up to 2 devices simultaneously
Monthly cost: $40

30 Mbps

Download speed: 30 Mbps
Upload speed: 5 Mbps
Ideal for up to 4 devices simultaneously
Monthly cost: $43

75 Mbps

Download speed: 75 Mbps
Upload speed: 7.5 Mbps
Ideal for up to 8 devices simultaneously
Monthly cost: $49

100 Mbps

Download speed: 100 Mbps
Upload speed: 10 Mbps
Ideal for up to 12 devices simultaneously
Monthly cost: $57

150 Mbps

Download speed: 150 Mbps
Upload speed: 10 Mbps
Ideal for up to 12 devices simultaneously
Monthly cost: $71

300 Mbps

Download speed: 300 Mbps
Upload speed: 15 Mbps
Ideal for up to 14 devices simultaneously
Monthly cost: $82

750 Mbps

Download speed: 750 Mbps
Upload speed: 100 Mbps
Ideal for up to 20 devices simultaneously
Monthly cost: $88

1000 Mbps

Download speed: 1000 Mbps
Upload speed: 100 Mbps
Ideal for up to 25 devices simultaneously
Monthly cost: $90

How do I know whether I need 10, 30, 60, 120, 200, 400 or 1000 Mbps?

First things first, it’s crucial to understand that the download speed you need depends on simultaneous usage rather than the total amount of data downloaded. At oxio, you have got you covered with unlimited data, meaning you can binge-watch, stream, and surf the web without worrying about pesky limits. But how do you determine the right speed for your needs? Let’s dive in!

Imagine your internet connection as a shower. If four people simultaneously turn on their showers, each nozzle will experience reduced water pressure compared to when only one person is using it. The same applies to your internet speed. When multiple devices are connected at once, your bandwidth gets spread thin, resulting in slower and choppier connections for each device.

Now, let’s go through the different speed options and what they can handle without getting bogged down:

10 Mbps: This speed is ideal if you’re a solo internet user who doesn’t engage in heavy online activities. Checking emails, browsing Facebook, and watching YouTube videos will be a breeze. Just keep in mind that adding the oxio TV service isn’t recommended at this speed, as it requires about 10 Mbps.
30 Mbps: Looking for a bit more oomph? With 30 Mbps, you can comfortably stream your favorite shows on Netflix in HD. You can also use up to 2 oxio TV receivers simultaneously while grooving to your favorite tunes. Connect around 4 devices at the same time, and you’re good to go!
60 Mbps: Ready to up your internet game? 60 Mbps allows you to indulge in high-octane HD sports streams, binge Netflix in glorious 4K, and use up to 3 oxio TV receivers. Feel free to browse the web on a couple of smartphones, tablets, or laptops while enjoying continuous background music. For an optimal connection, connect 7 to 9 devices simultaneously.
120, 200, 400, or 1000 Mbps: Need the whole enchilada? These higher speeds are perfect for true internet enthusiasts. Feast your eyes on HD sports streams, binge ultra-HD 4K content on Netflix, and connect up to four oxio TV receivers for non-stop entertainment. Play games, run downloads, and have multiple devices connected without breaking a sweat.

Remember, these suggestions are general approximations, and personal requirements may vary. Take into account any video conferencing needs, as it typically demands 1.5 Mbps for HD calls and up to 8 Mbps for group calls with 7 or more people. Moreover, each oxio TV receiver can consume 10 Mbps, so consider that when selecting your speed.

When in doubt, consider the types of online activities you engage in the most. By making an informed decision based on your needs and the number of simultaneous connections, you’ll be well-prepared to thrive in the digital world.

Troubleshooting of Oxio Internet Not Working

Here are the steps you can follow to troubleshoot Oxio internet not working:

STEP 1 – What can I do?

Firstly, let’s check a few things to ensure your setup is correct.

Are you too far from the router? Try moving closer to the router, about 3 feet away, to eliminate distance as a possible issue.
Are there any devices near your router that might interfere with the signal? Keep devices like microwaves or Bluetooth devices away from the router as they can cause interference.
Are your cables plugged in properly? Make sure you have connected the power supply with the red sticker to the modem, the power supply with the green sticker to the router, and the Ethernet cable with the yellow sticker to the modem and the WAN port of the router. If all the cables are connected correctly, but you’re still facing internet issues, let’s move on to the next step.

STEP 2 – Can I see the Wi-Fi network on my devices?

Now, let’s check if your Wi-Fi network is visible on your devices.

If you can see the Wi-Fi network, proceed to step 3.
If you can’t see the Wi-Fi network, press the Wi-Fi button on the side of your router for 2-3 seconds. If your Wi-Fi network still doesn’t show up, try connecting a computer directly to a LAN port on the router to see if the internet is working. If none of these tips help, you should skip to step 5.

STEP 3 – I am connected to my Wi-Fi network, but I don’t have access to the internet.

If you’re connected to the Wi-Fi network but can’t access the internet, a reset of your devices might be necessary. Follow the reset instructions below based on your modem and router models:

ARRIS modem: Simply press the RESET button at the back of your ARRIS modem for approximately 15 seconds using a small pointy object.
HITRON modem: Just press the RESET button on the side of your HITRON modem for about 15 seconds using a small pointy object. Locate the button above the 5 LEDs (look for a small arrow next to it).
Motorola modem: Unplug the MOTOROLA modem from the power outlet, wait for 30 seconds, and then plug it back in. Look for a red sticker on the power supply to identify it easily.
Smart RG Router: Press the RESET button on the back of your router for only about 6 seconds using a small pointy object.

If this step doesn’t resolve your issue, let’s move on to the next one.

STEP 4 – After the reset, I still don’t have access to the internet.

If the reset didn’t solve the problem, let’s try unplugging and plugging back your devices. Follow these steps for better results:

Unplug the network cable from the WAN port behind the router.
Unplug the coaxial cable from the modem and disconnect the modem from the electrical outlet. Wait for a full minute.
Meanwhile, unplug the router from the electrical outlet as well. Wait for a minute before plugging it back in.
Make sure that all the lights on the front of the router are on, including POWER, 2.4GHz, and 5 GHz.
Once the lights are on, plug the network cable back into the WAN port on the router. Immediately after that, unplug and then plug back the modem into the electrical outlet.

If unplugging the devices doesn’t resolve the issue, try connecting your computer directly to the modem instead of using the router to check if the internet is working properly. To do this, plug your computer into the modem using an Ethernet cable (Arris, Hitron, or Motorola).

Oxio Internet Speed Issues

When it comes to your internet connection speed, there are several factors that can cause variations in the numbers you get from a speed test. It is important to understand these factors and take necessary steps to minimize their impact.

Factors Affecting the Device Used for Speed Tests

Software and Background Processes: Antivirus software and other programs running in the background can slow down your internet connection as they analyze incoming data. While we don’t recommend turning off your antivirus, it’s beneficial to be aware of its potential effect on speed tests.
VPN Usage: Activating a VPN creates a secure tunnel between your device and the server, which can cause a slowdown in speed due to the longer and more convoluted route your data must take. To measure your actual internet speed accurately, it is recommended to disable your VPN during speed tests.
Bandwidth-Intensive Programs: Applications like videoconferencing, streaming services, video games, and file-sharing can consume significant amounts of bandwidth, leading to slower internet speeds. Ensure that such programs are closed during speed tests to avoid any interference.
Automatic Updates: Ongoing installation of updates on your computer or mobile device can adversely affect your internet speed and interfere with speed test results. Before performing a speed test, make sure there are no system updates currently running.
Device Performance: Over time, computers and mobile devices may become unstable or outdated, affecting your connection speed. Additionally, new updates may not always work perfectly. Restarting your device before conducting a speed test and seeking professional help for device optimization can help mitigate potential speed issues.

Factors Related to Your Local Network

Equipment Installation: Incorrectly connecting cables between devices can lead to connection issues and slow speeds. Ensure that the correct cables are used for your modem and router by following the guidelines provided by Oxio.
Other Devices and Services: Bandwidth-consuming activities on other devices connected to your network, such as videoconferencing, file sharing, and automatic backups, can impact your internet speed. Turn off devices not required during speed tests and isolate the testing device to minimize interference.
Signal Quality: If using a wireless connection, the distance between your device and the router, as well as damaged or lengthy cables, can degrade the signal strength and speed. Get closer to the router when conducting tests, and try using a wired connection to troubleshoot signal-related issues.
Wireless Interference: Interference from devices like microwaves, home phones, or neighboring routers can disrupt your wireless signal and cause speed issues. Ensure no recent changes have been made to your network’s configuration and contact customer service for assistance in optimizing your Wi-Fi network.

Factors Beyond Your Local Network

Service Provider Issues: Sometimes, the service you are using may have connectivity problems due to server issues. If you experience issues with specific services or websites, try switching to alternative options to determine if the problem is localized.
Network Traffic: During peak usage periods, such as evenings, regional networks can experience high traffic leading to reduced connection speeds. While service providers constantly work to minimize such issues, you can expect intermittent slowdowns during these times.
Meteorological Factors and Outages: Inclement weather or technical failures within the physical network infrastructure can impact your internet connection. Unfortunately, there is no solution to weather-related issues, but rest assured that service providers work diligently to restore services as quickly as possible.
Human Error: Mistakes can occur during system upgrades and software implementations. In such cases, providers like Oxio strive to maintain transparency, promptly informing customers through official communication channels and updating their status pages.

By understanding these various factors affecting internet speed and implementing the provided solutions, you can significantly improve your browsing experience.

However, if problems persist, it is advisable to reach out to Oxio’s customer support team, who are always ready to provide further assistance.

What’s the difference between 2.4GHz and 5GHz Oxio Wi-Fi?

When it comes to Wi-Fi networks, the two main differences between 2.4GHz and 5GHz are the range and the bandwidth. Let’s take a closer look at each of them.

Range Range refers to the distance that your data can travel on the network. Usually, higher frequency networks have shorter ranges. In other words, 2.4GHz networks can cover wider distances compared to 5GHz networks. This is because higher frequency waves face more difficulty passing through solid objects like walls and floors.

So, if you need Wi-Fi in areas far away from your router, the 2.4GHz network is a good choice. It allows you to perform basic tasks like email, web browsing, or instant messaging even when you are further away.

Bandwidth (Speed) Bandwidth refers to the speed at which data can be downloaded and uploaded on the network. The higher the bandwidth, the faster the data transfer. Higher frequency waves can carry more data per second than lower frequency waves.

As a result, 5GHz Wi-Fi networks offer faster speeds when compared to 2.4GHz networks. This makes them ideal for activities that require more data, such as video games, streaming services, and television receivers.

Choosing the Right Wi-Fi Frequency

When selecting the appropriate frequency for your Wi-Fi, there are a few things to consider. While the majority of smartphones support 5GHz networks, many devices still lack this capability. These devices end up competing for bandwidth on the 2.4GHz network, which can lead to overcrowding and connection issues.

The 2.4GHz network has a limited number of channels—only three (3) to be exact. On the other hand, 5GHz networks offer 23 channels, providing more space to accommodate multiple devices.

Some common devices found in households, such as wireless phones, baby monitors, and garage door remotes, can contribute to this “overpopulation” on the 2.4GHz network. To avoid interference and connection problems, it is advisable to connect personal devices like computers and smartphones to the 5GHz network whenever possible.

Which Frequency to Choose?

The decision on which frequency to use depends on your specific needs:

If you desire faster download and upload speeds, the 5GHz network is typically the better option.
However, if you are facing range issues and need Wi-Fi coverage in distant areas, the 2.4GHz network will be more suitable for you.

By considering these factors, you can make an informed decision about which Wi-Fi frequency is best for your needs. Whether you prioritize range or speed, understanding the differences between 2.4GHz and 5GHz Wi-Fi can help you optimize your internet experience.

Technical Points Related to Oxio 400 Mbps Internet Plan

It’s important to note that you may not always receive the full 400 Mbps speed when conducting a speed test.
Let’s understand why this happens and how you can verify if you are receiving the promised speed on your devices.
When performing a speed test, it’s important to consider certain factors that could influence the reliability of the results.
Firstly, your router needs to be compatible with the desired speed. Similarly, the device you are using for the test must also support the chosen speed.
If you are using Oxio’s SR516/616, SR400, or SR905 (telephony) routers, please note that the maximum result will be 300 Mbps, even if you connect your device directly to the router via an ethernet cable.
Using the SE80 extension pod through wifi will give a maximum result of 150 Mbps. If you are using the eero6, you can achieve up to 500 Mbps, but when connected to an eero satellite (via wifi or wired), the maximum result will be 250 Mbps.
If you have a personal router, we recommend checking the user guide or the manufacturer’s website to ensure its compatibility.

Performing a Reliable Speed Test: To obtain accurate results, follow these steps:

If conducting the test through an ethernet cable:
- Connect one end of the cable to your computer and the other end to the Sercomm modem.
- Visit this website to perform the speed test: Oxio Speed Test
If conducting the test through wifi:
- Find an open space where nearby devices won’t interfere with the signal.
- Make sure you are connected to Oxio’s wifi signal.
- Avoid conducting the test near a wifi extender, as it may provide inaccurate results.
- Original routers generally provide a stronger signal compared to extenders or mesh networks.