Imagine this scenario: you’re trying to stream your favorite show, and suddenly, the dreaded buffering circle appears. You wait patiently, hoping that it will go away, but it just keeps spinning. By using the Ebox Speed Test, you can easily determine if your internet connection is the culprit behind this frustrating experience.
The Ebox Speed Test doesn’t just give you a number, it provides valuable insights into your connection. It tells you your download speed, upload speed, and even the ping latency. Armed with this information, you can troubleshoot any issues you might be facing and make informed decisions about your internet service provider.
EBOX, a leading telecom provider, has been revolutionizing the industry for the past 25 years. They offer top-quality Internet, TV, and home phone services at competitive prices. What sets EBOX apart from its competitors is their unwavering commitment to exceptional customer service and transparency. Ebox is a brand of Bell Canada and is headquartered in Longueuil, Quebec
With a client base of nearly 80,000 in Quebec and Ontario, and a dedicated team of more than 200 employees, EBOX is recognized for providing unparalleled, accessible, honest, and respectful customer support alongside their affordable services. But don’t just take their word for it, let their reputation and third-party recognition speak for itself!
EBOX – Recommended by Protégez-vous
Since 2017, EBOX has consistently received recognition from Protégez-vous as one of the telecom providers offering the best services. Protégez-vous is an independent non-profit organization focused on providing unbiased product reviews to Canadian consumers. Through rigorous research and surveys, Protégez-vous has identified EBOX for:
- Exceptionally courteous staff members
- Very affordable plans
- Superior service quality
- Clear and transparent contracts and invoicing
With Protégez-vous’s seal of approval, consumers can confidently choose EBOX as their telecom provider.
Simplicity with No Compromise
Life is too short to deal with complicated Internet providers. EBOX understands this, which is why they offer easy-to-manage services without any convoluted contracts or hidden clauses. From the simple subscription process to hassle-free installation and account management, EBOX strives to provide a seamless experience without compromising on the quality or availability of customer service.
Unparalleled Products and Service
EBOX has prioritized quality from the start. From the cutting-edge equipment they provide to customers, to the robust infrastructure they have built and their in-house developed TV solution, everything is meticulously designed and built to last. In an incredibly competitive market, EBOX stands out not only for their exceptional service quality and affordable prices but also for the respect and dedication they have for their customers and employees.
Always Within Reach
Choosing EBOX means choosing convenience. EBOX understands that everyone has different preferences when it comes to communication, so they offer multiple channels to reach them. Whether customers prefer speaking over the phone or prefer written communication, EBOX can be contacted through their chat, email, or social media. Whatever works for the customers, works for EBOX.
The EBOX Network
By subscribing to EBOX, customers gain access to their high-quality network infrastructure. EBOX provides the best architecture available, utilizing state-of-the-art equipment to ensure unmatched security and reliability.
Efficient and High-Performance
EBOX guarantees the availability of high-quality bandwidth, even during peak hours. With their presence in Quebec and Ontario, they have established peering agreements with over 250 distinct networks through two Internet exchanges, along with private interconnections with major networks. This ensures efficient and high-performance connectivity for their valued customers.
Reliable and Secure
Safety is EBOX’s utmost priority. As part of their commitment to industry-leading security, EBOX actively participates in initiatives such as MANRS to implement the best security practices. Customers can rest assured that their privacy and data security are top concerns for EBOX.
Because EBOX believes in maintaining complete control over the services they provide, they have developed their EBOX TV platform in-house. From integration and monitoring to management, EBOX takes care of every aspect to ensure the best TV experience without any intermediaries.
At EBOX, they are dedicated to providing exceptional services that exceed customer expectations. Join the EBOX community today and experience the difference for yourself.
Internet Options with EBOX in Ontario
EBOX offers a range of internet options to suit your needs. Whether you prefer ADSL or cable connectivity, EBOX has you covered.
ADSL – Signal via Telephone Lines
With ADSL internet service from EBOX, you can enjoy a reliable and stable internet connection. The signal is delivered through telephone lines, ensuring a consistent browsing and streaming experience.
CABLE – Signal via Coaxial Cable
For those seeking high-speed and reliable internet connectivity, EBOX provides cable internet service. The signal is transmitted through coaxial cable, delivering fast and consistent performance for all your online activities.
CABLE Basic 15
- Download Speed: 15 Megabits per second (15 Mbit/s)
- Upload Speed: 2 Megabits per second (2 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $44.00 per month
CABLE High Speed
- Download Speed: 40 Megabits per second (40 Mbit/s)
- Upload Speed: 10 Megabits per second (10 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $55.00 per month
CABLE Extreme 60
- Download Speed: 60 Megabits per second (60 Mbit/s)
- Upload Speed: 10 Megabits per second (10 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $65.00 per month
CABLE Extreme 120
- Download Speed: 120 Megabits per second (120 Mbit/s)
- Upload Speed: 10 Megabits per second (10 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $70.00 per month
Internet Options with EBOX in Quebec
CABLE Basic 15
- Download Speed: 15 Megabits per second (15 Mbit/s)
- Upload Speed: 2 Megabits per second (2 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $35.00 per month
Experience affordable internet connectivity with CABLE Basic 15. Enjoy fast download speeds of up to 15 Mbps, upload speeds of 2 Mbps, and unlimited transfer capacity. Plans start at $35.00 per month.
CABLE High Speed
- Download Speed: 40 Megabits per second (40 Mbit/s)
- Upload Speed: 10 Megabits per second (10 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $40.00 per month
Upgrade to CABLE High Speed to enjoy even faster internet connectivity. With download speeds of up to 40 Mbps and upload speeds of 10 Mbps, you can seamlessly stream, browse, and download with ease. Plans start at $40.00 per month.
CABLE Extreme 60
- Download Speed: 60 Megabits per second (60 Mbit/s)
- Upload Speed: 10 Megabits per second (10 Mbit/s)
- Transfer Capacity: Unlimited
- Starting at $52.00 per month
EBOX Fibre Internet
EBOX’s 100% fibre plans will surely satisfy you if you’re looking for a state-of-the-art solution for your Internet.
Fibre is a very thin wire made of glass or plastic. It conducts a light signal. This signal can carry large amounts of data at the speed of light. The signal can travel long distances without being disrupted. Fibre is more reliable and more durable.
Compared to copper-based technologies (DSL, ADSL) or coaxial cable, signal loss during transmission is greatly reduced. Today, fibre is the fastest and most developed Internet technology. With fibre, a connection has the potential to reach several gigabits per second in upload and download.
What Is Fibre To The Home?
Simply put, it is a technology for connecting fibre optic cables to the home. The abbreviation “FTTH” is also used to designate this connection. “FTTH” stands for “Fiber to the Home”.
Shared Technologies: Cable and DSL
With ADSL or cable, the Internet provider sends the data from its central office, through an optical fibre, to a distribution point in your neighbourhood. Then, the data is routed to homes via traditional infrastructure. This infrastructure is made up of copper wires or coaxial cables. With cable and ADSL, the fibre connexion is shared.
The Benefits Of 100% Ebox Fibre Internet
Financial Benefits
- Installation is free
- Modem and router rental is free
- Shipping of the equipment is free
- You get more efficient Internet for a price equal to or lower than competitors
Technological Benefits
- Better network performance
- Access to the fastest upload and download speeds on the market
- Benefit from technology that’s adapted to the future
- Transmit large amounts of data suitable for intensive internet use like sending very large files, streaming in 4K, or playing online virtual reality games
Practical Benefits
- Installation delays for FTTH are shorter than those of cable Internet
- The service is guaranteed up to the modem unless there is an accidental or voluntary physical break or an unauthorized modification of the installation
- No traffic management policy that restricts your speed during peak hours
Subscription to Ebox 100% Fibre Internet
To find out if fibre Internet is available where you live, you must first qualify your address. For now, fibre technology is only available in Quebec. You can check service availability online by visiting the Internet section of the EBOX website. You can also call 1-844-323-3269 or chat with EBOX representatives. One of the agents will take care of checking if fibre is available.
If 100% Fibre is available where you live, it’s time to choose the plan that’s right for you! If you upload a lot of data, it is advised to subscribe to a plan of 150 Mbit/s or more. EBOX’s 150, 500 and 1000 Mbit/s fibre packages offer you symmetrical speed. Y
Ebox internet upload speed will be the same as your download speed. If you need help choosing a plan that’s right for you, don’t hesitate to chat with EBOX or call 1-844-323-3269. They will help you find the fibre plan that suits you.
Equipment for Ebox Fibre Internet
The ONT is a fibre modem. You need it to access the internet. It is provided to you by the Bell technician on your installation day. The router gives you wireless internet access (Wi-Fi). It is shipped to you with Purolator. You should receive it 2 to 3 business days after placing your order. You can learn more here.
Why Is Ebox Wi-Fi Not Working?
Before reaching out to Ebox technical support department, it’s recommended to follow these steps to diagnose and potentially resolve common Ebox internet connectivity issues. By systematically checking and addressing these factors, you can save time and potentially resolve the problem on your own.
- Check Equipment Power Supplies: Ensure that all power supplies for your equipment are securely connected to their respective power sources. This includes your modem, router, and any other associated devices. A loose power connection can lead to intermittent or no connectivity.
- Verify Coaxial Cable or DSL Connection: Make sure the coaxial cable (for cable internet) or DSL wire (for DSL connections) is firmly and correctly connected to your modem. A loose or improperly connected cable can disrupt the signal and cause connection issues.
- Account Balance Check (If Service Issue Occurs between 1st and 9th of Month): If you’re experiencing service disruptions between the 1st and 9th day of the month, it’s wise to check the balance of your account within the customer zone. There could be an issue with your pre-authorized payment, which might result in service suspension. Also, verify that any outstanding payments have been made.
- Rebooting Your Equipment: If the problem persists despite the above checks, you can attempt to resolve technical glitches through a sequential reboot. This step-by-step process can often clear minor connectivity issues.
- Disconnect the power supply from your modem, router, and any telephone adapter you may have. Wait for at least 10 seconds.
- Reconnect the power to your cable modem and wait until the first four indicator lights (“Power,” “DS,” “US,” and “Online”) stabilize. This indicates that the modem is properly synchronized with the network.
- If you don’t have a telephone adapter (Grandstream or Mediatrix), proceed to the next step. For those who do, reconnect the power to your Grandstream or Mediatrix device and wait for approximately 30 seconds. Afterward, test your phone line to ensure its functionality.
- Finally, reconnect the power to your router. Give it a few minutes, and the connection should be fully restored.
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